Privacy Policy
Last updated: January 2025
Introduction
PlantGuard ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our smart plant care services, website, and mobile applications.
Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including:
- Name and contact information (email address, phone number, mailing address)
- Account credentials and profile information
- Payment and billing information
- Communication preferences and correspondence with us
- Installation and service appointment details
Device and Usage Information
Our smart plant care systems collect operational data to provide optimal plant care:
- Sensor readings (soil moisture, temperature, humidity, light levels)
- Device performance and status information
- Usage patterns and system interactions
- Mobile app usage and preferences
How We Use Your Information
We use the collected information for the following purposes:
- Providing and maintaining our smart plant care services
- Processing orders, installations, and customer support requests
- Optimizing plant care algorithms and system performance
- Sending service notifications, updates, and maintenance reminders
- Improving our products and developing new features
- Conducting research and analytics to enhance user experience
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With service providers who assist in delivering our services
- When required by law or to protect our legal rights
- In connection with a business transaction (merger, acquisition, etc.)
- With your explicit consent for specific purposes
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication protocols
- Employee training on data protection practices
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Device operational data may be retained for system optimization and historical analysis purposes.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access and review your personal information
- Request corrections to inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
- Control data sharing preferences in your account settings
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
Compliance and Data Protection
At PlantGuard, we are committed to ensuring full compliance with all applicable laws and regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We prioritize the protection of your data and privacy, implementing industry-standard security measures to safeguard your personal information.
Data Collection and Usage
We collect, store, and process personal information strictly in accordance with legal requirements and ethical standards. Our data-handling practices are regularly reviewed to maintain compliance with evolving regulations and industry best practices.
Transparency and Accountability
Transparency is at the core of our operations. We clearly outline how your data is collected, used, and stored. Our policies reflect our ongoing efforts to maintain compliance and accountability.
User Rights and Choices
As part of our commitment to compliance, we respect your rights to access, update, and delete your personal information. You can request data modifications or removals by contacting us at [email protected].
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: